Last Updated: [Date]
At 1MM Designs, we want our customers to have a smooth and transparent shopping experience. This Cancellation & Refund Policy explains the conditions under which orders may be cancelled, returned or refunded.
By placing an order through our website, you agree to the terms mentioned in this policy.
1. Order Cancellation
Customers may request cancellation of an order by contacting us as soon as possible after placing the order.
Cancellation requests may be accepted only if the order has not yet been processed, manufactured, customised or dispatched.
Once an order has been dispatched, cancellation may no longer be possible.
To request cancellation, please contact us using the details provided at the end of this policy and mention your order number.
2. Cancellation of Customised or Made-to-Order Products
Products that are customised or specifically made according to a customer’s requirements may not be eligible for cancellation once production or customisation has started.
Any applicable cancellation conditions for customised products will be communicated to the customer where relevant.
3. Return Eligibility
A return may be considered in situations including:
- The product received is damaged.
- The wrong product has been delivered.
- The product received is materially different from the product ordered.
- The product has a manufacturing defect.
The customer should contact us as soon as possible after receiving the product.
The product may need to be returned in accordance with our instructions before a refund or replacement can be processed.
4. Products Damaged During Delivery
If a product arrives damaged, please contact us promptly and provide:
- Order number
- Photographs of the damaged product
- Photographs of the packaging
- A description of the damage
- Any other information reasonably requested by our team
We will review the issue and determine the appropriate resolution, which may include repair, replacement, return or refund, depending on the circumstances.
5. Wrong Product Delivered
If you receive a product different from the one you ordered, please contact us with your order details and photographs of the product received.
After verification, we may arrange an appropriate resolution, which may include replacement, return or refund.
6. Manufacturing Defects
If a product has a manufacturing defect, please contact us with details of the issue and supporting photographs or videos where applicable.
After inspection and verification, we may offer a repair, replacement or refund depending on the nature of the defect and applicable circumstances.
7. Non-Returnable Situations
Returns or refunds may not be available for products that:
- Have been damaged due to misuse, negligence or improper handling after delivery.
- Have been modified or altered by the customer.
- Have been assembled incorrectly by the customer where applicable.
- Show normal wear and tear.
- Have been damaged after delivery due to improper installation, movement or handling.
- Are customised or made-to-order products where production has already started, subject to applicable law.
8. Refunds
If a refund is approved, the refund amount will generally be processed to the original payment method used for the order, wherever technically possible.
The final refund amount may depend on the circumstances of the cancellation, return or refund and the applicable terms communicated at the time of purchase.
Any applicable deductions or non-refundable charges, where permitted, will be communicated to the customer.
9. Refund Processing Time
Once a refund has been approved, we will initiate the refund within a reasonable period.
The time taken for the refunded amount to appear in the customer’s account may depend on the payment method, bank or payment service provider.
For payments processed through Cashfree Payments or another third-party payment provider, additional processing time may apply depending on the provider and customer’s bank.
10. Failed or Unsuccessful Payments
If money has been debited from your bank account but the order is not successfully created due to a payment failure or technical issue, please contact us with the relevant payment/order details.
We will verify the transaction status and take appropriate action.
If the transaction is confirmed as unsuccessful and the amount has been received by us, the applicable refund will be processed according to the payment provider’s settlement and refund process.
11. Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact us with the order number and payment details.
After verification, any confirmed duplicate payment may be refunded to the applicable original payment method.
12. Return Shipping
Where a return is approved because of a damaged, defective or incorrect product attributable to 1MM Designs or its delivery process, the applicable return or pickup arrangements will be communicated to the customer.
Where a return is requested for reasons not covered by our return policy, any applicable return or shipping costs may be the customer’s responsibility.
13. Product Inspection
Returned products may be inspected before a replacement or refund is approved.
Customers may be required to provide photographs, videos, packaging information or other evidence to help us assess the condition of the product.
14. Refund Method
Approved refunds will generally be made through the original payment method used for the transaction.
We may request additional information where necessary to process a refund securely.
15. Contact Us for Cancellation or Refund Requests
To request a cancellation, return or refund, please contact us:
1MM Designs
Email: [Your Official Email]
Phone: [Your Phone Number]
Address: [Business/Office Address]
Website: [Your Website URL]