Last Updated: [Date]
At 1MM Designs, we aim to deliver your furniture and home décor products safely and within the estimated delivery timeframe provided at the time of purchase.
1. Order Processing
Once your order and payment have been successfully confirmed, we will begin processing your order.
Orders may require additional processing time depending on:
- Product availability
- Product type
- Order quantity
- Customisation or made-to-order requirements
- Verification of customer and delivery information
You will receive relevant order updates through the contact details provided during checkout.
2. Delivery Time
Delivery timelines may vary depending on the product and delivery location.
The estimated delivery timeframe will be communicated on the product page, during checkout, or through our order confirmation where applicable.
Delivery times are estimates and may vary due to circumstances such as:
- Courier delays
- Transportation disruptions
- Weather conditions
- Public holidays
- Remote delivery locations
- High order volumes
- Unforeseen circumstances
For customised or made-to-order furniture, additional processing time may apply.
3. Shipping Charges
Applicable shipping or delivery charges, if any, will be displayed during the checkout process before you complete your purchase.
Shipping charges may vary depending on:
- Delivery location
- Product size and weight
- Number of products ordered
- Delivery requirements
4. Delivery Address
Customers are responsible for providing accurate and complete delivery information during checkout.
Please ensure that the following information is correct:
- Full name
- Mobile number
- House/Flat/Building details
- Street/locality
- City
- State
- PIN code
1MM Designs will not be responsible for delays or failed deliveries caused by incorrect, incomplete or inaccurate delivery information provided by the customer.
5. Delivery Attempts
Our delivery partner may make one or more attempts to deliver your order.
If delivery cannot be completed because the customer is unavailable, the address is incorrect, or the customer refuses to accept the shipment, additional delivery arrangements may be required.
Any additional charges resulting from such circumstances may be applicable where permitted.
6. Large Furniture Deliveries
For large or bulky furniture, customers should ensure that the delivery location is accessible to the delivery team.
Customers may be responsible for ensuring adequate access through:
- Building entrances
- Corridors
- Staircases
- Lifts/elevators
- Doorways
Where applicable, additional installation, assembly or handling requirements may be communicated separately.
7. Inspection at Delivery
Customers are encouraged to inspect the package and product condition upon delivery.
If the product appears damaged or incorrect, please contact us as soon as possible with:
- Order number
- Photographs of the product
- Photographs of the packaging
- A description of the issue
This information may be required to process a replacement, return or refund request in accordance with our Cancellation & Refund Policy.
8. Delayed or Lost Shipments
If your order is delayed or appears to be lost during transit, please contact us using the details provided below.
We will coordinate with the applicable delivery or logistics partner to investigate the shipment and provide an appropriate resolution.
9. Delivery Areas
We currently deliver to locations where our available delivery partners can provide service.
Delivery availability may vary depending on the product and destination.
If we are unable to deliver to the address provided after an order has been placed, we will contact you regarding the available options.
10. Changes to Delivery Information
If you need to change your delivery address after placing an order, contact us as soon as possible.
Address changes may not be possible once the order has been dispatched.
Any additional delivery charges resulting from an approved address change may apply where applicable.
11. Customised and Made-to-Order Products
Customised and made-to-order products may require additional manufacturing and processing time.
The estimated delivery timeline for such products may therefore differ from standard products.
Applicable timelines will be communicated to the customer where relevant.
12. Contact Us
For questions regarding shipping or delivery, please contact us:
1MM Designs
Email: [Your Official Email]
Phone: [Your Phone Number]
Address: [Business/Office Address]
Website: [Your Website URL]